In the dynamic world of mega-event management, the challenge of maintaining clear, consistent, and accurate communication is monumental. With thousands of moving parts and the proliferation of communication channels, the risk of critical messages being missed is not just a possibility; it's a common pitfall.
see3 helps organisations reach a shared understanding of their situation, develop consistent approaches to resolving problems and efficient ways to respond to change.
A visual interface allows you to map out and define the structure of the network that will need to deliver your event. Typically people start this process by defining Entities – the companies, agencies or other groups who will beworking together to deliver services or get tasks done.
Entities might be very simple - like a company delivering ice - or they could be very complex, like an city-level organising committee. But either way, they will typically have an internal structure and hierarchy that it’s important to know about.
Alongside more traditional tabular views, as you define your C3 structure, a schematic representation is built up. This view describes the structure of each entity - the rings representing different decision making levels - and the spokes the functions that cut across them.
These visualisations provide a consistent way of understanding entities throughout the see3 app - showing where roles sit, the coverage of awareness across teams or for tracking performance against KPIs.
Once you have the pieces assembled, you next need to define the rules of the game - how these entities should connect and interact in different scenarios.
see3's Orchestrate module allows you to plan for different scenarios, map out the interactions that need to happen across the network and then play them back - debugging them to expose gaps or weaknesses.
The steps that are defined in the orchestrate module will then appear as simple tasks to be completed by on-the-ground staff once operations begin.
The aim of see3 is to provide tools that make the planning stages of an endeavour easier to carry out, so that once you get to the operational stage it’s easier for people to act quickly and do the right thing.
As soon as an incident is logged, information and instructions start flowing between tactical teams on the ground and operational control centre teams.
Logging and triaging an incident is designed to be quick and simple, with users guided through a short questionnaire on a mobile app, for automated triaging.
Operators see a complete picture of incidents - with key details, a list of actions that need to be carried out, live chat between the people involved and a map to show where the action is unfolding.
Whilst most actions will have been predefined, sometimes new instructions need to be assigned. Dynamic distribution groups behind the scenes make sure these are routed to the right individuals.
see3 makes the most of a distributed team around the city, by giving them a quick and easy way to become the eyes and ears of the operation - flagging the things that are happening that might not be a problem yet - but potentially could be.
see3 launches in summer of 2024 at a global sporting event in Paris, where it will be helping a leading event services provider to maintain situational awareness over their city wide transport operation, preempting issues before they arise and - when they do - responding quickly, safely and consistently.
If you have an event that you think could benefit from a more structured approach to C3, do get in touch.
